VANTÉ Loc Lab

📅 CANCELLATION & RESCHEDULING POLICY A 40% non-refundable lab fee is required to reserve every appointment. The lab fee is applied toward the scheduled service total when the appointment is completed. 🟢 MORE THAN 48 HOURS’ NOTICE Clients may reschedule one time without losing their lab fee. The lab fee may be transferred to one new appointment scheduled within 30 days, subject to availability. 🟡 24–48 HOURS’ NOTICE The lab fee may be transferred one time as a courtesy. If the rescheduled appointment is cancelled or moved again, the original lab fee will be forfeited, and a new 40% lab fee will be required. 🟠 LESS THAN 24 HOURS’ NOTICE The 40% lab fee will be forfeited. An additional late-cancellation fee equal to 30% of the remaining unpaid service balance may be charged to the card on file. A new 40% lab fee will be required before another appointment can be booked. 🔴 NO-CALL • NO-SHOW The appointment will be cancelled immediately, and the 40% lab fee will be forfeited. The remaining unpaid service balance may be charged to the card on file. Future appointments may require full prepayment or may be declined at VANTÉ Loc Lab’s discretion. Repeated cancellations, rescheduling requests, or no-shows may result in permanent booking restrictions. By booking an appointment, clients acknowledge and agree to this policy. 🌿 VANTÉ LOC LAB — FREQUENTLY ASKED QUESTIONS Do I need a consultation before booking? New clients, starter-loc clients, and clients needing corrective work, repairs, reattachments, or an advanced scalp service may be required to complete a consultation before their appointment. Is shampooing included with my service? Please review the individual service description when booking. If shampooing is included, arrive with your locs free of excessive oils, wax, heavy gel, temporary color, and decorative accessories. Should I wash my hair before my appointment? Do not wash immediately before an appointment that includes cleansing. Arrive without excessive product buildup so your loc and scalp condition can be assessed accurately. Can I book a retwist without shampooing? Services are performed according to VANTÉ Loc Lab’s professional standards. Shampoo requirements will be listed in the service description. A clean scalp and clean locs are essential for healthy maintenance and lasting results. How do I select the correct retwist-maintenance level? Choose your service according to how many weeks have passed since your last professional maintenance appointment. If the incorrect level is selected, your service, timing, and remaining balance may be adjusted after assessment. Is styling included with a retwist? No, unless the service specifically states otherwise. Simple or detailed styling must be selected as an add-on when booking. Can I add a service on the day of my appointment? Add-ons are subject to time and product availability. Please select all desired services when booking. Same-day additions are not guaranteed. What if I am unsure which service to choose? Book a New Client Consultation or contact VANTÉ Loc Lab before submitting your appointment request. Please do not guess when selecting detox, repair, starter-loc, or corrective services. Does VANTÉ Loc Lab service all loc counts and densities? Yes, but service pricing and duration may vary based on loc count, density, length, buildup, new growth, maintenance history, and the overall condition of the locs and scalp. Are prices final when I book? Listed prices may be starting prices. The final price may change when additional time, product, corrective work, excessive buildup, or a different maintenance level is required. Any necessary adjustment will be discussed before proceeding. What is the 40% Lab Fee? The Lab Fee reserves your appointment and is applied toward your total service balance. It is nonrefundable and subject to VANTÉ Loc Lab’s cancellation and rescheduling policies. When is my remaining balance due? The remaining balance is due at the appointment before the service is completed, according to the accepted payment methods listed on the booking site. What happens if I arrive late? A 15-minute grace period is provided. After 15 minutes, your appointment may need to be shortened, modified, rescheduled, or canceled. The Lab Fee may be forfeited when there is insufficient time to perform the service safely and completely. Can I bring a guest or child? No additional guests or children are permitted unless they are receiving a scheduled service or prior approval has been provided. This helps maintain a calm, private, and professional suite environment. Can children receive services? Minor appointments require approval and consent from a parent or legal guardian. The child must be able to remain seated safely for the scheduled service duration. Do you provide chemical or color services? VANTÉ Loc Lab specializes in natural loc care and does not provide chemical processing, bleaching, permanent color, or hair-cutting services. Can you treat dandruff, psoriasis, alopecia, or other scalp conditions? VANTÉ Loc Lab provides cosmetic loc and scalp-care services but does not diagnose or treat medical conditions. Services may be postponed, modified, or declined when professional medical evaluation is recommended. Can I receive service with open sores or scalp irritation? Services may not be performed when there are open sores, active bleeding, severe inflammation, suspected infection, contagious conditions, or unexplained scalp lesions. Medical clearance may be requested before rebooking. Is a loc detox appropriate for everyone? No. A detox is recommended only after evaluating the locs, scalp, buildup level, color history, dryness, strength, and previous treatments. A clarifying shampoo service may be more appropriate than a full detox soak. Does a loc detox include a retwist or style? No, unless clearly stated in the service description. Retwisting and styling must be booked separately. Do you guarantee perfectly straight parts? No. VANTÉ Loc Lab prioritizes loc and scalp health over forcing perfectly straight parting. Hair is gently guided toward the loc it naturally grows into to help reduce unnecessary tension, thinning, and breakage. How long will my appointment take? Service times are estimates. Loc count, density, length, new growth, buildup, scalp condition, requested style, and corrective needs may affect the appointment duration. Can I use more than one discount or credit? Unless otherwise stated, membership discounts, referral credits, promotional pricing, and other offers cannot be combined. Does the Maintenance Club include a retwist? No. The membership provides eligible discounts and benefits. Appointments must still be booked separately, and the required Lab Fee continues to apply. How will I receive the suite address and appointment instructions? Confirmed clients will receive the location and relevant appointment details through their GlossGenius confirmation and reminder communications. What should I do if I still have questions? Please contact VANTÉ Loc Lab before booking. Allow adequate response time and include clear photos of your locs and scalp when requesting service guidance.